Terms and Conditions

Refunds, returns and cancellations policy

Membership Charge Authorisation

I authorise The Float Rooms Ltd – trading as The Float Spa to deduct my monthly dues from my debit card. The monthly deductions will begin on the date of sign up and continue being charged on the 1st of every month. I understand charges will continue month-to-month until I choose to cancel or freeze my membership, after a minimum 3-month commitment, using the procedures defined below.

Membership Cancellation

I understand the cancellation procedure is to submit the membership cancellation form in person 15 days prior to my final billing cycle and that any account changes need to be requested by the card holder on the account with signature provided as authorisation. Further, I understand that at the time my membership is cancelled all accrued membership benefits, including reward points and float sessions, will be cancelled and removed with my account.

Membership Freeze

I understand that I have the option to freeze my membership at anytime which will reduce my monthly membership dues to £15 per month until such time I choose to reinstate, or fully cancel, my account. Further, I understand that while my membership is frozen I will not lose any accrued benefits, including reward points and float sessions, but I will stop accruing further membership benefits until my membership is fully reinstated.

I affirm that the name and personal information provided on this form are true and correct and further declare that I have read, understood and accepted the The Float Rooms Ltd – Corporate Terms of Use.

Consumer Data Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

– To personalise your experience at The Float Spa (your information helps us to better respond to your individual needs)

– To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

– To send periodic emails – do not worry we will not send daily emails.

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

Do we disclose any information to outside parties?

We do NOT sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Shipping policy (including delivery methods and timing)

What is your Returns Policy?

All sales are final – however, we do strive for 100% customer satisfaction and always aim to do the right thing. If you have any problem with your purchase, please let us know and we’ll do what we can to make it right!