Covid-19 Policies & Procedures

Customers appointments are spaced with significant intervals in between. This provides sufficient time for effective cleaning between customers. Customers will have to sign to agree to specific behaviours prior to their appointment including: • Using the hand sanitiser provided upon arrival in reception • Covering their mouth and nose with a disposable tissue when they cough or sneeze • Avoiding touching surfaces unnecessarily • Washing hands • Considering wearing a face covering • If they have recently been in an environment where there is a high risk of COVID-19 such as working a ‘frontline’ job in the NHS or care sector, they must change their clothes and shower before coming to the float centre. • They must not come to float if they develop COVID-19 symptoms after booking but prior to their appointment. They must inform us by phone as soon as they develop symptoms so that we can reschedule their appointment. 10. Payment is taken online at the point of booking to minimise the number of customer touch points, and reduce the use of in-person cash or card payments. 11. Card machines are used for occasional in-person sales. We will encourage people to use contactless payment where possible and the card machine will be cleaned between each occasion it is touched. 12. Fresh equipment is provided for every customer (hand towel, bath sheet, petroleum jelly sachet, sealed earplugs). 13. A single clean drinking vessel will be put out for each customer at their appointment time. All other cups and glasses will remain in storage until they are put out, ensuring that no one else has touched them prior to use. 16. The float rooms have been designed and built to facilitate effective and rapid cleaning. Design measures include sealed seams, smooth surfaces, curved joints, and easily cleaned materials for walls, fixtures, and flooring (such as PVC, vinyl, stainless steel). Furniture is made of single piece injection-moulded plastic, and designed with smooth seamless curved surfaces. The lighting in the float rooms is on an infrared sensor so that customers can enjoy the benefits of floating in reduced light without the need to touch a light switch. The Float Spa is operated to the standards provided by the Float Tank Association of which we are a member. Cleaning procedures have been designed, cleaning agents selected, and cleaning equipment chosen in line with industry best practice and FTA guidance, including considerations around minimum contact times (or 'wet times') required to inactivate enveloped viruses such as the coronavirus. Cleaning equipment such as tools and cloths are colour coded by use. Cloths are washed after a single use. All cleaning procedures and water sanitation procedures are documented in detail in writing, and a system is in place to record when each task is completed. Surfaces in the pod are of particular note because they are relatively close to the customer and the customer spends a relatively long time in the pod. For this reason there are more likely to be oral fluid drops in the air within the pod and internal pod surfaces. To prevent future customers touching surfaces contaminated by previous customers we have introduced new measures. Between each customer all internal surfaces of the pod will be sprayed with a 0.5% Hydrogen Peroxide and left for a contact time of greater than one minute before wiping down with a clean cloth (mask, gloves and goggles are worn during this process). 0.5% Hydrogen Peroxide has a contact time for inactivating enveloped viruses of less than one minute.